Terms and Conditions

Effective Date: 2/2/2025

Last Updated: 2/2/2025

Clinicflow AI is operated by Clinicflow, registered in Egypt. If you do not agree to these terms, please do not use our services.

2. Definitions

• "Service" refers to the AI-powered WhatsApp automation tools provided by Clinicflow AI.
• "User" refers to any individual, clinic, or entity using our services.
• "AI Bot" refers to the automated chatbot that interacts with patients via WhatsApp.

3. Services Provided

Clinicflow AI offers the following services:

• Basic Plan: 300 EGP/month, includes AI-powered WhatsApp bots for answering patient inquiries and scheduling appointments.
• Premium Plan: Coming soon, with additional features such as advanced analytics, AI-driven patient engagement and Instagram and messenger AI bots.

Note: Clinicflow AI does not provide medical advice, and our bots should not be used as a replacement for professional healthcare services.

4. User Responsibilities

Users must ensure compliance with Egyptian data protection laws when handling patient information.

Users may not misuse, alter, or interfere with the AI services in a way that affects functionality.

5. Data Privacy & Compliance

We comply with Egyptian data protection laws

We do not store sensitive medical records unless explicitly required and agreed upon.

6. AI Limitations & Liability Disclaimer

The AI bot operates based on predefined logic and AI processing but is not a substitute for medical professionals.

Clinicflow AI is not liable for any errors, misinterpretations, or inappropriate use of AI-generated responses.

7. Subscription & Payments

• The Basic Plan is priced at 300 EGP per month (non-refundable).
• The Premium Plan will be available soon with additional features.
• Subscription fees are billed monthly, and failure to pay on time may result in service suspension.

8. Termination & Suspension

We reserve the right to suspend or terminate any user account due to non-payment, abuse of services, or violation of these terms.

Users may cancel their subscription at any time, but refunds will not be provided.

9. Intellectual Property

All AI models, software, and branding remain the property of Clinicflow AI.

Users retain ownership of their patient data.

10. Third-Party Services

Our services integrate with WhatsApp, which is owned by Meta. We are not responsible for outages or policy changes by WhatsApp or other third-party services.

11. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our AI services.

Users acknowledge that AI-generated responses may not always be 100% accurate.

12. Governing Law & Dispute Resolution

These terms are governed by Egyptian law.

Any disputes shall be resolved through arbitration in Egypt or the appropriate Egyptian courts.

13. Modifications to Terms

We reserve the right to update these terms at any time.

Continued use of the service after updates constitutes acceptance of the new terms.

14. Contact Information

For any questions, concerns, or support inquiries, please contact us at:

Email: amrosama5@gmail.com

Phone: +201006785604

15. Refund Policy

Our refund policy is designed to be clear and transparent regarding subscription payments and cancellations.

• You may cancel your subscription at any time through your account settings or by contacting our support team.
• We do not provide refunds for partial months or unused portions of your subscription period.
• After cancellation, you will continue to have access to our services until the end of your current billing period.

In exceptional circumstances, refund requests may be considered on a case-by-case basis, subject to review by our support team.